GoCar Turkey respects your privacy and is committed to protecting the personal information you provide when using our website and car rental comparison services.

This Privacy Policy explains what information may be collected through GoCar Turkey, how it is used, when it may be shared with third parties, and what rights you may have regarding your personal data.

By using this website, submitting a booking request, or interacting with our services, you acknowledge the practices described in this Privacy Policy.

1. About GoCar Turkey

GoCar Turkey operates as an online car rental marketplace and aggregator. We are not a traditional car rental company, and we do not own or operate the vehicles displayed on the website.

Our platform allows users to search, compare, and book rental vehicles offered by independent local and international car rental suppliers operating in Turkey.

When you make a reservation, certain information may need to be shared with the rental supplier responsible for providing the selected vehicle and fulfilling the rental agreement.

2. Information We May Collect

We may collect information that you voluntarily provide when searching for a vehicle, completing a booking, contacting customer support, or using other features of the website.

This information may include:

Your full name
Email address
Telephone number or WhatsApp number
Country of residence
Driver age
Pick-up and drop-off locations
Rental dates and times
Flight information when required for airport delivery
Booking details and selected vehicle information
Messages or information provided when contacting customer support

Depending on the rental supplier and booking conditions, additional information may be required directly by the rental company before or during vehicle collection.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, server logs and similar technologies.

This information may include:

IP address
Browser type and version
Device type
Operating system
Approximate geographic location
Pages visited
Time spent on the website
Referral source
Search and interaction data

This information helps us understand how visitors use the website, improve performance, identify technical problems, and optimise our services.

4. How We Use Your Information

Personal information collected through GoCar Turkey may be used for purposes including:

Processing and managing car rental reservations
Sending booking confirmations and rental information
Connecting customers with the selected rental supplier
Responding to customer enquiries
Providing customer support
Communicating important changes related to a booking
Improving the website and booking experience
Preventing fraudulent or abusive activity
Maintaining website security
Complying with applicable legal requirements

5. Sharing Information With Car Rental Partners

Because GoCar Turkey is an aggregator, it may be necessary to share booking information with the independent rental company responsible for providing your vehicle.

The information shared may include your name, contact details, rental dates, locations, flight details, and other information necessary to prepare and fulfil the reservation.

Once your personal information has been transferred to the rental supplier, that supplier may process the information according to its own privacy policy and applicable legal obligations.

Rental partners are independent businesses. GoCar Turkey does not control the internal data-processing procedures of independent rental suppliers.

6. Payment Information

Depending on the selected offer, online payments or partial prepayments may be processed through third-party payment providers.

GoCar Turkey does not normally store complete payment card details on its own servers. Payment information may be processed directly by authorised payment processors using secure payment technology.

Additional rental payments, deposits or other charges may be collected directly by the rental supplier according to the conditions displayed for the selected vehicle.

7. Cookies

GoCar Turkey may use cookies and similar technologies to ensure the website functions correctly, remember user preferences, analyse website traffic and improve the overall browsing experience.

Cookies may include:

Essential cookies required for website functionality
Preference cookies
Analytics cookies
Performance cookies
Advertising or marketing cookies where applicable

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Analytics and Third-Party Services

We may use third-party analytics, advertising, security, hosting, communication and technical service providers to operate and improve GoCar Turkey.

These providers may process limited information on our behalf in accordance with their respective privacy terms and applicable data protection requirements.

Such services may be used to measure website traffic, understand visitor behaviour, prevent fraud, deliver website content or improve marketing performance.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, manage bookings, resolve disputes, maintain business records and comply with legal or regulatory obligations.

The exact retention period may vary depending on the type of information, purpose of processing and applicable legal requirements.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no website, electronic communication or internet-based storage system can be guaranteed to be completely secure. Users should also take appropriate precautions when sharing personal information online.

11. International Data Transfers

Some technology providers, booking partners, payment processors or other service providers used by GoCar Turkey may operate in different countries.

As a result, personal information may be processed or stored outside the country in which you are located. Where required, reasonable safeguards are used in accordance with applicable data protection legislation.

12. Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information where legally permitted
Object to certain types of processing
Request restriction of processing
Withdraw consent where processing is based on consent
Request transfer of certain personal information

Some information may need to be retained where required by law, for fraud prevention, accounting purposes or to establish, exercise or defend legal claims.

13. Marketing Communications

Where permitted by law, we may send promotional communications about car rental offers, destinations or services if you have agreed to receive them.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the message or by contacting us.

Booking confirmations and important service-related messages are not considered marketing communications and may still be sent when necessary to manage your reservation.

14. Third-Party Websites

Our website may contain links to third-party websites, including rental companies, payment providers or other external services.

GoCar Turkey is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

15. Children’s Privacy

GoCar Turkey is intended for adults arranging vehicle rental services. Our services are not directed toward children, and we do not knowingly collect personal information from children for the purpose of creating rental reservations.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

The updated version will be published on this page with a revised “Last updated” date. We encourage users to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy, the processing of your personal information, or would like to exercise an applicable data protection right, please contact GoCar Turkey through the contact details published on our website.

When contacting us regarding a booking, please include your booking reference where available so that we can identify the relevant reservation more efficiently.